Terms and conditions

Please read carefully before purchasing.

Memberships and Packages

All class purchases are non-refundable, please honour our cancellation policy.

If you are a monthly member, you will be billed on the same day every month from your first registration date.

If you are a monthly member, we require 30 days notice of your cancellation.

The Durham Yoga Studio may change the price of this membership under the prior agreement with 30 days notice.

Our studio timetable is subject to regular changes

In the event of a National Lockdown, studio credits and packages can be transferred to online packages.

Cancellation Policy

Classes

All purchases are non-refundable or transferable but if you cancel in accordance with our below policy, we will re-credit to your Momence account

If you cancel up to 4 hours before a class begins, you will receive a credit back to your account. If you cancel within 4 hours before class begins, you will be classed as a late cancel, and you will not be re-credited.

No shows will be automatically charged £5 to the card that is on file of your account. Please cancel if you can no longer make it.

Online classes - Cancel at anytime- you will be re-credited.

Events/Workshops/Courses

All Events, workshops and courses are non-refundable or transferable. Please double check your dates before booking.

For courses, booking is for all course sessions, individual classes cannot be transferred or re-credited.

Waiting List

When a class is fully booked, you have an option of being added to the waiting list.

We operate a double opt in waitlist setting, so when a spot in the class becomes available, our booking system will automatically send an SMS to the first person on the waitlist, asking you to confirm that they want to be booked into the class. You have 30 minutes to accept the space before it’s offered to the next person on on the waitlist.

If you haven’t added your phone number, you will be contacted via email- but we would highly recommend adding your phone number so you’re able to jump in as soon as possible.

This will be available up to 1 hour before the class start time.

Please remove yourself from the waiting list if you do not wish to come to the class anymore!

Age Restrictions

Participants must be 18 or over to join studio classes.